of organizations expect their workloads to be distributed across the cloud by 2019, including 48 of the Fortune 50.
Internet, SD-WAN, and private networking
With business-critical workloads traversing the spectrum of public, private and hybrid clouds, connecting these interdependent systems and delivering real-time meaningful insights to their users is one of the greatest challenges facing businesses today. Performance, reliability and scalability are not negotiable.
A service company likely relies heaviest on being accessible to its customers across multiple access channels – VoIP is quite possibly “THE” mission-critical component, followed closely by messaging and email. How these workloads are connected to the customer facing team can make or break a business. Would you rely on a single broadband connection to secure commercial survival? Would a Software as a Service platform with 99.9% uptime SLA commitment to its customers be well served by using a single point of failure in connection to its primary users? The answers to both questions of course are no.
The Bridgepointe team has both worked in these environments and with countless customers, platforms and solution providers to solve unique connectivity design needs. In the end, the technical solutions we work to create all solve a business need.
Bridgepointe helps to determine how fiber, ethernet over copper, fixed wireless, broadband, T1, satellite, LTE or a combination of these are the right internet solution for inter-connecting your business.
How we help you:
- Needs assessment
- Project management
- RFP creation and management
- Solution design and architecture
- Service provider sourcing and selection
- Global data center connectivity
- Software Defined Wide Area Network (SD-WAN) design and migration
- Technology roadmap creation
- Telecom and expense management
UCaaS and CCaaS
With the continued evolution of cloud technologies, enterprise communication has evolved to integrate multiple real-time channels. Instant messaging, presence, voice, mobility, audio, web & video conferencing, desktop sharing, application integration, and data sharing across multiple devices has fast become the new normal. Unified Communication as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions offer instant communication with decreased wait times and increased customer satisfaction. With application screen pops, automated routing & queuing, speech analytics, call recording, advanced reporting, workforce management and multi-channel customer interaction, businesses are increasing their ROI from each customer communication.
UCaaS and CCaaS have the added benefit of allowing companies to shift the cost from a capital expense to an operational expense and come with ease of management, free software updates, predictability in monthly spend, and no annual maintenance contracts.
The team at Bridgepointe has expertise in designing solutions to address key customer needs. With years of experience in communication technologies, we help navigate the journey from business requirements to selection and implementation, resulting in higher customer satisfaction and ROI.
How we help you:
- Customer communication needs assessment
- Audit existing services to build an ROI strategy
- Comprehensive needs assessment by UCaaS/CCaaS engineers
- Multi-channel contact center and UC evaluation and implementation
- Application & workload integration and collaboration
- Process improvement assessment
- Supplier and technology evaluation and demonstration
- Supplier selection and implementation
Bridgepointe helped one of the world's leading clothing brands with 5100 unified communication users, 200 contact center users, 20 offices and 900+ stores, find a new solution that saved them over $2 million per year.
Click here to talk to us about your UCaaS and CCaaS challenges.
Data center and cloud
There are a growing number of options for infrastructure services in today’s IT marketplace. From data center to cloud, Bridgepointe is a leader in infrastructure services. Our technology providers specialize in globally diverse colocation facilities, managed hosting services, private or public cloud offerings and hybrid environments. The team at Bridgepointe has designed and deployed countless data center and cloud services projects. We have the necessary experience and tools to identify which technology providers will be best suited to deliver the solutions your business requires.
How we help you:
- Colocation - space, power, connectivity, installation services and smart hands
- Disaster Recovery as a Service (DRaaS) & business continuity planning
- Infrastructure and Platform as a Service (IaaS / PaaS)
- Virtual Desktop (VDI or DaaS)
- Cloud storage and backup
- Office365 deployment, support, and management
- Management of hyperscale platforms - AWS, Azure, and Google
Bridgepointe helped one of the world's largest private investment companies deploy a network edge data center with minimal latency to key communities of interest and to a large cloud pod in a lower cost facility. Bridgepointe's solution and installation was completed 90 days ahead of schedule (in under 6 months) enabling the client to move faster and while reducing costs.
Click here to contact us about a data center or cloud strategy.
Managed IT and desktop
IT is a service organization. Internal workloads such as email, voice, file services, authentication, collaboration and role-based applications are services IT teams work to deliver to employees. Each of these services is governed by the needs of the business and the policies that govern their delivery. Is voice more critical than email? How about the ability to secure the intellectual property created by users?
The Bridgepointe team works with IT organizations to understand these business values and helps translate it into an actionable technology delivery strategy. We will identify the tools needed for services that can and should be delivered internally versus managed services that can be delivered by external services providers as effectively. The team works to build the balance customers look for to be able to deliver business value. For example, what is the value of internally building and managing a VDI infrastructure when the same can be delivered using a third-party service? The answer lies in the business policies that govern the organization. Our team helps bridge the gap in making these determinations, bringing the right solutions for each delivery challenge to the forefront, thus enabling the IT team to spend less time doing research and more time creating value for the business.
How we help you:
- Needs assessment
- IT strategy review
- Services RFP creation and management
- Technology evaluations
- Desktop as a Service solutions
- Managed services selection
Telephony and mobility
Despite the heavy adoption of cloud-based communication, many businesses continue to rely on traditional, premise-based phone systems with PRI’s and analog lines, or geographically distributed IPPBX’s with SIP trunks and complex toll-free routing. Existing contracts and capital investments as well as the substantial investment needed to evaluate and implement a change in strategy have hindered the migration to more modern technologies.
At Bridgepointe, we help customers navigate the transition. Those with PRI or analog trunks may want to consider SIP. SIP allows for the sharing of resources across multiple locations, provides seamless failover across both private and public networks, and reduces costs over traditional PRI or analog services. We've been architecting voice services for decades and have the expertise to make the right recommendation for your needs.
Mobility has become a crucial part of every business, from large enterprise mobility to multi-location retail deployments. We have extensive experience assisting customers with Enterprise Mobile Device Management(MDM) for security and compliance, 4G LTE (soon to be 5G) for time sensitive deployments and cost-effective backup, and all types of technology related to Internet of Things(IoT).
How we help you:
- Telecommunications spend analysis & strategy development
- Provide comprehensive understanding of available solutions
- Forecast future spend against alternative pricing models
- SIP trunk design and implementation plans
- Carriers, technologies and services recommendations
- Global POTS aggregation
- Advanced in-bound toll-free services
of U.S. businesses have experienced a cyber attack in the past year.
— Insurance Journal
Worldwide, enterprise security spending will increase to $96.3 billion in 2018 (Gartner). The hazards are very real and if not properly monitored and mitigated, the risk to your business can be catastrophic. New vulnerabilities are discovered each day and attacks can come from anywhere at any time. Today’s advanced attacks work to evade discrete best-of-breed security products, often going undetected for long periods of time. Bridgepointe can get you set up with the right security intelligence based on global visibility across multiple network layers. This is essential to helping you identify and defend against threats.
How we help you:
- Advanced security and vulnerability assessments
- Security monitoring, operations and incident response
- Managed firewall solutions
- Network intrusion detection and prevention
- Zero Trust Software Defined Perimeter (SDP)
- Real time log flow analysis
- DDoS mitigation
- Analytics and service control
- Professional services
Bridgepointe worked with a non-profit organization that provides payroll services to some of the largest labor unions on the West Coast. The client handles over $2.5 billion in payroll with extremely sensitive PII data for over 20,000 people. The Bridgepointe Team was able to help the customer transform from ad-hoc security to a program based comprehensive security implementation with a proactive posture in dealing with threats to the business revenue and their reputation as a leading provider of services to their clients.
Click here to contact us for a security assessment.